Through a global network of service centres, Alimak Service has the expertise and capability to provide comprehensive service and support anywhere in the world from land to sea. Our localised support is proactive in maximising the potential of every asset to ensure product uptime, safety and productivity is never compromised, the best equipment deserves the best service.
Support solutions are also available on existing installations providing an inspection and evaluation of the equipment is conducted and any remedial work is provisioned. Alimak Service support solutions offer customers a fixed cost over the total lifecycle of the equipment with no hidden charges or unexpected surprises.
A typical support package would include the following elements:
- Primary Consultation and Proposal
- Service Level Agreement
- Service and Preventative
- Maintenance Programme
- Operator Training
- Spare Parts Packages (normal wear-parts replaced at scheduled intervals)
- Emergency call-outs
- Technical Support / Troubleshooting
- Remote Monitoring (where available)
- On-going evaluation of asset (lifecycle management)
A selected part of Manntech’s current portfolio offers connectivity solutions. Through remote monitoring this solution collects and displays a wide variety of operational information and data, such as number of starts and stops, hours in operation, and much more to provide owners with an accurate analysis of utilisation of their equipment.
The connectivity system also serves as a fault tracing tool to support remote diagnosis of equipment to avoid unnecessary site visits and keep down-time to a minimum. Manntech continuously invests in developing the solution to offer new features bringing additional customer value.